Client satisfaction with credit card issuers fell this year as issuers attempted to accommodate customers’ demands amid ongoing economic uncertainty, according to the J.D. Power 2021 Credit Card Satisfaction Study.
Satisfaction with national issuers has dropped considerably, down from 811 to 805 on a scale of 1,000. As a result, credit card issuers are searching for the causes of this abrupt dissatisfaction. To read more about this story in its entirety from ABA Banking Journal, please click here.