With banks, their customers and their employees facing unprecedented challenges associated with the 2019 novel coronavirus pandemic, ABA yesterday published a suite of new resources for bankers to help them navigate this ever-changing situation.
- A comprehensive set of frequently asked questions covering a range of topics, including regulatory concerns, workforce health and safety and branch operations. This FAQ will be updated regularly.
- A list of common practices, compiled based on feedback from ABA members nationwide, for banks forced to alter operations in response to the coronavirus.
- A coronavirus communications toolkit for bankers that includes sample talking points, frequently asked questions for frontline staff and a sample correspondence with customers if needed.
Bankers can find these and other resources, plus the latest developments from the Centers for Disease Control and Prevention, the banking agencies and others by visiting aba.com/coronavirus.